Mailbox

Paper, without the work

Mailbox is Inbox Health’s lockbox service designed for billing teams that uses technology to automate the work of opening, sorting, depositing, and posting mailed patient payments for you.

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Process paper payments with the ease, speed, and convenience of digital correspondence.

Get paid faster

Mail is scanned and posted to your PM system as it is received. Without having to manually review and deposit your mail, you get paid the day a check arrives.

Automate patient payment posting

Patients’ checks are received, scanned, and automatically posted to your PM systems.

Consolidate and enhance reporting

Keep all patient billing activity in one place with Mailbox. See your digital and mailed patient payment data in a single snapshot – no logging into a separate third-party software or inputting payments manually.

How it Works

Automate 95% of paper patient payments

Mailbox automatically reviews incoming mail, and 95% of patient payments post automatically, deposit to your bank account, and apply to your practice management system(s).

Automated, end-to-end
Payments Sync Seamlessly

By processing and posting your mailed payments accurately and quickly, your billing team will also benefit from:

Fewer questions and phone calls from patients with Mailbox’s ability to send receipts automatically
Fewer statements sent due to increased accuracy result in cost savings on paper and postage
Reduced manual labor, improving the efficiency of your business

Inbox Health’s Mailbox vs. Traditional Lockbox

Features	Mailbox	Lockbox
Scans mail
Automatically posts payments to your bank account
Access images to mail
Integrates with your PM system and workflow
Flags miscellaneous mail for your review
Designed for medical billing teams
Costs	Fixed Fee	Fixed fee + check processing, data storage, and banking fees

In the News

10 Tips for Patients and Healthcare Practices to Reduce the Costly Impact of Deductible Season

Inbox Health data finds 50% of practices bill their highest amount of patient accounts receivable in the first quarter. NEW HAVEN, Conn., November 12, 2024 – A recent analysis by Inbox Health, the industry’s leading solution dedicated to patient billing, payments and collections, indicates that 50% of healthcare practices bill

Navigating Medicare’s 2025 Final Rule: Revenue Cycle and Financial Implications

Join Inbox Health for an engaging webinar that will summarize key changes to the 2025 Physician Fee Schedule, examine updated telehealth and coding payment policies, upcoming Congressional lobbying efforts aimed at reversing payment cuts, and how healthcare leaders can prepare for these changes.

Get started with Mailbox today

If you’re already an Inbox Health customer, simply reach out to your CSM to enable Mailbox on your account. New customer inquiries can click below and schedule a quick chat to tell us more about you.

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