Mailbox

Paper, without the work

Mailbox is Inbox Health’s lockbox service designed for billing teams that uses technology to automate the work of opening, sorting, depositing, and posting mailed patient payments for you.

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Process paper payments with the ease, speed, and convenience of digital correspondence.

Get paid faster

Mail is scanned and posted to your PM system as it is received. Without having to manually review and deposit your mail, you get paid the day a check arrives.

Automate patient payment posting

Patients’ checks are received, scanned, and automatically posted to your PM systems.

Consolidate and enhance reporting

Keep all patient billing activity in one place with Mailbox. See your digital and mailed patient payment data in a single snapshot – no logging into a separate third-party software or inputting payments manually.

How it Works

Automate 95% of paper patient payments

Mailbox automatically reviews incoming mail, and 95% of patient payments post automatically, deposit to your bank account, and apply to your practice management system(s).

Automated, end-to-end
Payments Sync Seamlessly

By processing and posting your mailed payments accurately and quickly, your billing team will also benefit from:

Fewer questions and phone calls from patients with Mailbox’s ability to send receipts automatically
Fewer statements sent due to increased accuracy result in cost savings on paper and postage
Reduced manual labor, improving the efficiency of your business

Inbox Health’s Mailbox vs. Traditional Lockbox

Features	Mailbox	Lockbox
Scans mail
Automatically posts payments to your bank account
Access images to mail
Integrates with your PM system and workflow
Flags miscellaneous mail for your review
Designed for medical billing teams
Costs	Fixed Fee	Fixed fee + check processing, data storage, and banking fees

In the News

Staying Ahead When Healthcare Rules Change

Healthcare regulations are evolving, and with changes set to go into effect in 2026, the stakes are high. Each update, from new telehealth regulations to wound care, brings new challenges that can disrupt operations, increase risk, and expose organizations to costly penalties.

Eyecare Services Partners Exceeds Full-Year 2024 Collections in Just 8.5 Mos. with Inbox Health Partnership

Janna Mullaney, Chief Operating Officer of Eyecare Services Partners, a large ophthalmology and optometry practice group, recognized the shift toward an increase in patient financial responsibility in healthcare. Technology had arrived, and Eyecare Services Partners needed a solution to keep pace with changing patient expectations and the shift in revenue

Get started with Mailbox today

If you’re already an Inbox Health customer, simply reach out to your CSM to enable Mailbox on your account. New customer inquiries can click below and schedule a quick chat to tell us more about you.

Schedule a Call