Inbox Health automates patient payments and streamlines support so front office staff have more time in their day to focus on patient care at point of service.
Inbox Health for Front Office Managers
Reclaim time in your day. Eliminate time-consuming tasks while improving patient satisfaction.
Reduce phone call volume
Reduce phone call volume by more than 50%, freeing up hours of staff time per day. Patients get quick answers to questions and resolve simple issues, like updating insurance information, through live chat, text, or email, or IVR.
Patients pay on their time, without assistance from staff
Inbox Health’s accessible patient portal allows patients to pay at their convenience, eliminating the need to spend staff’s time taking payments by phone.
Reduce patient frustration with clear medical bills
Patient statements clearly show the cost of service, what insurance paid, and what the patient owes, reducing the number of inquiries.
Simplify patient payments with an intuitive patient portal
Patients gain access to Inbox Health’s secure, HIPAA-compliant portal using only their birthday – no username or password required. Accept credit card, Apple Pay, and ACH transfers or provide the option to set up a payment plan directly through the portal.
Answer questions quickly with access to digital support channels
Resolve issues and clarify confusion at the point of payment with text and live chat and offer secure email communication after business hours.
Use interactive voice recording (IVR) to take payments over the phone
The front desk staff does not need to be present to take a phone payment with IVR. Inbox Health’s IVR system handles your inbound calls, greets patients, and collects payment over the phone.
Deliver easy-to-understand statements
Inbox Health’s Statements clearly show the amount owed and why the patient has an outstanding balance, reducing the number of patient inquiries.
“Collection speeds increased immediately. Patients who would normally pay in 35 days were paying in a week.”
Amy Koon, President & Co-Founder
Keystone Medical Management
Inbox Health features
Everything you need from your medical billing software
Real-time Chat
Solve issues fast, in a HIPAA-compliant secure environment.
Automated Billing Cycles
Reach patients on the right channel, at the right time, with the right message.
Patient Billing Support
Provide enhanced patient support via live chat, text, email, or phone call.
Biller Dashboard
Optimize your workflow with all the information you need to take action, in one place.
Get started with Inbox Health today
Inbox Health was built for medical billers. Click below and schedule a quick chat – let’s get to know each other.