Inbox Health for Front Office Managers

Inbox Health automates patient payments and streamlines support so front office staff have more time in their day to focus on patient care at point of service.

Reclaim time in your day. Eliminate time-consuming tasks while improving patient satisfaction.

Reduce phone call volume

Reduce phone call volume by more than 50%, freeing up hours of staff time per day. Patients get quick answers to questions and resolve simple issues, like updating insurance information, through live chat, text, or email, or IVR.

Patients pay on their time, without assistance from staff

Inbox Health’s accessible patient portal allows patients to pay at their convenience, eliminating the need to spend staff’s time taking payments by phone.

Reduce patient frustration with clear medical bills

Patient statements clearly show the cost of service, what insurance paid, and what the patient owes, reducing the number of inquiries.

Simplify patient payments with an intuitive patient portal

Patients gain access to Inbox Health’s secure, HIPAA-compliant portal using only their birthday – no username or password required. Accept credit card, Apple Pay, and ACH transfers or provide the option to set up a payment plan directly through the portal.

Answer questions quickly with access to digital support channels

Resolve issues and clarify confusion at the point of payment with text and live chat and offer secure email communication after business hours.

Use interactive voice recording (IVR) to take payments over the phone

The front desk staff does not need to be present to take a phone payment with IVR. Inbox Health’s IVR system handles your inbound calls, greets patients, and collects payment over the phone.

Deliver easy-to-understand statements

Inbox Health’s Statements clearly show the amount owed and why the patient has an outstanding balance, reducing the number of patient inquiries.

“Collection speeds increased immediately. Patients who would normally pay in 35 days were paying in a week.”
amy koon
Amy Koon, President & Co-Founder

Keystone Medical Management

Inbox Health features

Everything you need from your medical billing software

Real-time Chat

Solve issues fast, in a HIPAA-compliant secure environment.


Process payments at time of visit, onsite or remote.

Patient Portal

Secure, online access to messages, statements and more.


Integrate paper correspondence into your digital workflow.


Accept payments effortlessly over an automated phone system.


Revenue tracking, reporting features, QA tools and Practice metrics.


Patient Statements

Increase patient collections with clear and concise statements.


Automated Billing Cycles

Reach patients on the right channel, at the right time, with the right message.


Patient Billing Support

Provide enhanced patient support via live chat, text, email, or phone call.

Biller Dashboard

Optimize your workflow with all the information you need to take action, in one place.

Get started with Inbox Health today

Inbox Health was built for medical billers. Click below and schedule a quick chat – let’s get to know each other.

Schedule a demo