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Case Study

Keystone Medical Management Embraces Technology to Improve Efficiency and Patient Experience

View Case Study In 2018, Keystone Medical Management was at a crossroads. The company was experiencing natural attrition in the department that would normally handle patient phone calls. Amy Koon, CEO of Keystone Medical Management, recalls exploring two options: stick with the same business model and rehire or try a

Case Study

The Auctus Group Drives Growth Through Technology

View Case Study John Gwin, CEO of the Auctus Group, has always seen the value in using the right technologies to drive business growth. After watching his team repeatedly spend hours manually reviewing patient statements to filter out cosmetic and retail sales data points, he knew he needed to find

Case Study

Elite Medical Billing Case Study

View Case Study Reputation is everything to Diana. This is why she goes the extra step on every bill to make sure every dollar is captured for her practices. When one of her clients realized dramatic patient collections from Elite’s automation and patient engagement improvements, she knew that it was

Case Study

Red House Case Study

View Case Study Jeff is on a mission for his customers. He is laser-focused on providing his patients, doctors and practices with the best customer experience in the industry. Benchmarking his patient process with patientbillingscore.com allowed him to identify 4 key areas of improvement for a better patient experience. His journey led

Case Study

Kay’s American Dream: Owning a Medical Billing Business

View case study. Kay Warner has a sense of calm as she wakes up every morning. She lives in the U.S. but her pace of life is leisurely, as if she were in Italy. She has the house of her dreams, a kind husband by her side, free time for

Case Study

April Arzate of Sertus Medical Billing on the added Value of Mailbox, Automated Check Handling

Find case study here. For April and her team, with every mailed payment, there was correspondence that needed to be captured along with the checks and other paper payments. Posting was not done all in the same step prior to Mailbox; the team had to manually extract patient payments, separate

Case Study

Medical Billing Company Owner Katie Fergus Gains Time with Her Family

View case study. Katie longed for a more flexible schedule to be able to attend her kids’ school events and spend more quality time with her family. She also desired autonomy to make faster, more strategic business decisions. So, Katie decided to own her own medical billing business. Being a

Case Study

Meet Manik: A Growing Medical Biller

View case study. As an optimist, Manik Chawla likes to learn about trends, world events, and tools that can prepare him for unusual circumstances. When COVID-19 arrived, his philosophy was not only tested but rewarded. Sure, Manik still lived in the medical billing world where payments (at least from patients)

Case Study

Dottie Jackson Gains Back Confidence in Her Business

View case study. In recent years Dottie and her team were unable to continue serving their practices as well as they intended. As the CEO of Prestige, Dottie truly felt like her reputation was at risk. Due to the inefficiencies of Prestige’s current patient payment software, Dottie’s clients were unable

Case Study

Leading Clinical Diagnostic Lab Improves Outpatient Experience With Better Patient Billing

View Case Study Your Health Lab (YHL), a leading clinical diagnostic laboratory serving the state of Texas, was looking for ways to make medical bills, and the billing process, more transparent for patients and providers. They wanted a better way to engage patients following the diagnostics service and the subsequent

Case Study

Increasing And Accelerating Patient Payments, Decrease Collection Costs

View Case Study One of our practices had a large amount of aged receivables that we needed to collect on. With Inbox Health we were able to contact patients without wasting a lot of money on sending paper statements. While physical addresses change, patients tend to keep their email addresses

Case Study

The Leader In Ophthalmology Billing Increases Collections With Improved Patient Engagement

View Case Study Practice Management Resource Group (PMRG) is the leader in ophthalmic medical billing. Their leadership is built on a foundation of billing expertise that provides best practice applications and consultative advice to achieve optimal collections for all PMRG clients. They were looking for ways to increase collections for

Case Study

A Market-Leading Medical Biller Improves Patient Billing Across All Practices

View Case Study Professional Billing Management Solutions (PBMS), a leader in medical billing for the last 30 years, was looking at ways to increase patient collections and to reduce their reimbursement cycle for all of their practices. They wanted to do this while reducing their own costs through automation. Inbox