Case Study

Keystone Medical Management Embraces Technology to Improve Efficiency and Patient Experience

March 09, 2022

1 minute read

In 2018, Keystone Medical Management was at a crossroads. The company was experiencing natural attrition in the department that would normally handle patient phone calls. Amy Koon, CEO of Keystone Medical Management, recalls exploring two options: stick with the same business model and rehire or try a solution to alleviate call volume. She and her team chose the latter and partnered with Inbox Health to assist with patient billing, support, and payment. Read how Keystone Medical Management improved efficiency with Inbox Health, resulting in patients paying up to five times faster.